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Vodafone launches relocation service for postpaid users

Now Vodafone postpaid customers can expect hassle free relocation of postpaid connection to a new state.

Vodafone has announced the launch of a new relocation service for its post-paid customers across India. Since Vodafone has services available in all states of India, any postpaid customer who wants to re-locate from one state to another state can continue to enjoy the services from Vodafone even after relocation.

To avail or make use of this service, the customer needs to apply for the relocation while they are in their current location. Upon receiving the request, the customer relationship management will alert the Vodafone team in the new location from where executives will contact the customer upon arrival to ensure a convenient process of allocating him a new number, retaining their credit limit, changing the billing address, and collecting identity proof documents without causing many hassles to the users.

Spokesperson of Vodafone said to The Mobile Indian, “When a customers reached his new destination and Vodafone executive will also inquire from him weather he wants to discontinue his old connection or surrender it, thus providing him a single window for the service and connection related issues.”

Speaking about the new service, Sanjoy Mukerji, chief commercial officer, Vodafone India, said, ” This has been possible only because we are present in all the 23 telecom circles and we have a state-of-art CRM system. Through this service, we aim to provide our post-paid customers a hassle free relocation experience and uninterrupted services on Vodafone.”

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