The study also added that Indian consumers are not able to distinguish between poor, average and good internet speed.
Internet speed in India is among the lowest in the world and the service providers do not offer internet at speed they promise, according to a study.
"A striking finding was that the internet speed the service providers are giving to the users are far below what they claim and amongst the lowest internationally," the group called Consumer Voice said in its report.
It also added that Indian consumers are not able to distinguish between poor, average and good internet speed.
The group claims to be a voluntary action group of academicians, professionals and volunteers who work on consumer issues.
"It is for this (reason) that the stakeholders are urged to take corrective and timely measures that ensure promising future for internet service by serving the mutual interest of all," it said.
The study also shows a wide gap between 3G and 4G speed claims of internet service providers and their actual performance.
Last month, speed testing service provider Ookla ranked India at 109 out of 122 countries in terms of mobile internet speed and at 76 of 133 countries in terms of broadband speed.
It said that in November 2017 the average mobile internet speed in India was 8.8 Mpbs compared to 62.66 Mbps in Norway. India fared even poorer than Nepal (10.97 Mbps), Sri Lanka (9.32 Mbps), Myanmar (11.72 Mbps) and Pakistan (13.08 Mbps). China was much ahead with 31.22 Mbps speed.
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