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BSNL aims to improve its billing system

BSNL users have been complaining of delayed bill delivery, faulty billing etc. The operator wants to change that by improving its billing system.

To improve its billing system BSNL has placed an order worth Rs 250 crore with HCL Infosystems to consolidate the state run telco’s billing process in the North and West zones.

This project will put in place a system that enables BSNL to serve unified bills to subscribers who use multiple BSNL services such as landline, broadband, IPTV and GSM.

HCL Infosystems will be responsible for deploying facility for printing and managing BSNL customer bills.

The new billing systems will also help the operator offer more customised plans to individual users as they allow flexibility of billing based on time, location and level of congestion etc. Whether HCL will bring these additional capabilities to the table is not known though.

HCL Infosystems will be managing the BSNL’s billing system process for two zones – North Zone and West Zone and would extend over a period of 7 years.

The project will entail a complete transformation and automation of BSNL’s bill printing mechanism thereby improving efficiency in reaching out to its subscribers.

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