We reported earlier that BSNL broadband users were hit by a malware attack and it seems that state-run Mahanagar Telephone Nigam Ltd (MTNL) has also become thevictim of a similar attack. The malware attack has impacted 10,000 MTNL broadband users and has disrupted broadband services in New Delhi. However, the company claims that the issue is now under control.
“A malware attack led to a reconfiguration of all modems. Approximately 10,000 consumers have been hit due to the malfunction in a Taiwanese chipset,” MTNL Chairman and Managing Director PK Purwar said in a statement. Many users complained that they were being redirected to malicious and pornography pages. Though the company noticed this issue on last Thursday, the service was disrupted for almost a week.
However, the company is taking every possible measure to curb this attack and is providing an immediate “on-phone rectification” to its users. “We are also contacting subscribers on our own. Apart from this, we are replacing modems where there is a serious issue due to the malware,” a top official at MTNL told ET Telecom.
So, if you are one of those users who is facing these problems, all you need to do is press the reset button on the modem for a few seconds. The company says that this will take the modem to the factory settings mode and users can reconfigure it. MTNL has also shared a modem guide on its official website for those who are not able to reset their modems.
Previously, Bharat Sanchar Nigam Limited (BSNL) had advised all its broadband users to change their default password of the modems as some of its modems were affected by a malware attack earlier this week.
The malware attack has impacted around 2,000 broadband modems and it has affected those who have not changed the default password “admin”. The malware is basically changing the passwords of the modems and users were unable to log in.