It has just been a week since the Google Pixel 2 XL was encountered with the display burn-in issue, and now after the investigation, the search engine giant says that the reported screen burn-in is not an issue and will release some software updates to fix the same.
According to Google,testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products. The company confirms that the differential ageing is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.
In a pixel support forums Mario Queiroz, VP Product Management, Google, said: “Our investigation so far has given us confidence that our displays are as great as we hoped they would be, though we’re also taking steps to address the concerns we’ve heard.”
Users were able to get a clear look of navigation bar by viewing a grey image on the screen. And users were also able to see the portions of pixels where the back, home, and recent buttons go. This was happening due to the screen burn-in, which happens when a ghost image from the previous application can be seen or the image of the home screen is visible in the background after launching an application.
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Further Seang Chau, VP, Engineering, Google, explained that displays on mobile phones are often calibrated to the sRGB colour profile. With the advent of OLED screens, things changed. An OLED display typically has a much wider gamut than sRGB.
Meanwhile, Google announced its flagship Pixel 2 and Pixel 2 XL will come with a two-year warranty worldwide. The announcement was made today by Mario Queiroz, Vice President of Product Management at Google. The customers who have already bought the Pixel 2 or the Pixel 2 XL before will also be eligible for the two-year warranty.