Bharti airtel has received 3,571 complaints from its customers for various problems during the year 2008 and 2010, according to the Telecom Regularity Authority of India (TRAI).
Besides Airtel, Tata Communication received 1,239 complaints, while RCom received 2,151 complaints. Vodafone and Idea received 1,896 and 925 complaints respectively.
TRAI has notified the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, which makes it mandatory for every service provider to establish a three tier system consisting of Call center, Nodal officer and Appellate Authority for redressal of grievances of telecom consumers.
The regulation also outlines the processes, procedures and time limits.
In order to improve the effectiveness of the grievance redressal system, TRAI has issued a consultation paper on review measures to protect interest of consumers in the telecom sector.
While a telecom operator can offer, at any given point of time, a maximum of 25 tariff plans in a service area. The cap of 25 tariff plans(post paid and prepaid inclusive) is applicable on the Service segments of Fixed wireline, Fixed wireless , Mobile(GSM) and Mobile (CDMA) separately.