After recalling the Galaxy Note 7 on a massive scale, Samsung recently reported that it is investigating on the issue as to what is actually causing the problem. The company has been fairly transparent on the issue so far and now has come up with the results of its investigation.
As per BGR, Samsung said in a statement:”Based on our investigation, we learned that there was an issue with the battery cell, an overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.”
Now one might argue that this is not a detailed result of the investigation but it’s good to see Samsung keeping its customers informed about all they should know. Further, the company also claimed that the issue is only limited to the Galaxy Note 7 and other devices are absolutely fine and there is no manufacturing default.
But consumers are still waiting for the company to address the issue of all the supplies and recall. For this Samsung said: “In order to meet market demands, we are working with multiple suppliers. Unfortunately, we will not be able to confirm this as we work with several suppliers. We are currently working with all of them to protect our customers’ safety first and foremost.â€
We hope that Samsung soon resolve the issue and resume the sales of its flagship as soon as possible.
Earlier today, reports came out saying that several airlines across the world have warned their passengers to not use the Galaxy Note 7 on board.
Also, there is no statement from Samsung about the launch of the Galaxy Note 7 in India.