HomeNewsTelecos must tell users on activation of services: TRAI

Telecos must tell users on activation of services: TRAI

If the telecos fail to contact the users, the value added services shall be de-activated without any cost to the consumer, according to the regulator.

Taking exception to the unauthorised activation of value added services, Telecom Regulatory Authority of India (TRAI) has issued direction to the telecom companies in the country asking them to obtain a confirmation from consumers within 24 hours of activation of the same through SMS or e-mail or fax or in writing.

If the telecos fail to contact the users, the value added services shall be de-activated without any cost to the consumer.

This has been revealed by Milind Deora, Minister of State for Communication and Information Technology, in written reply to a question in Lok Sabha on Wednesday.

According to the minister, TRAI has received complaints from consumers regarding activation of value added services, including ring tunes on their mobile handsets by service providers without their explicit consent. During the period 1st April 2010 to 31st March 2011 TRAI had received 672 numbers of complaints from consumers relating to value added services.

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