The UPI payment-based app Bharat Interface For Money (BHIM), which had reached the milestone of 10 million downloads a few days back, is now facing some serious problems. As per multiple reports, the application is not able to generate mobile PIN for debit cards with no expiry dates.
The application is available for download on Google Play Store where the users are registering their complaints. Users who have a Maestro debit cards without expiry dates are not able to generate PIN. Many experts believe that the app is not able to handle certain server-side issues, which might have caused the problem.
Read more:How to Install and Transact through BHIM
“We have to dwell deeper into the nature of complaints to assess the exact reason of their occurrences. As people are increasingly using digital transactions, we must bear in mind that users need to be informed about being intelligent in their usage,” Thomas George, Senior Vice President and Head of CyberMedia Research (CMR), a Gurgaon-based market research firm, told IANS.
Feedback by users on Play Store:
“It doesn’t havefeature to add two or more accounts simultaneously. Everyone having more than one account so please add multiple account feature in it. It is worst at 2g networks as compared to other upi apps. There is no feedback and deactivation option in this app.”
“The problem with this app is while transferring credit through bank account details or aadhar no., One can’t verify whether the details filled by the user are correct or not. On the other hand, one can verify details while transferring credit through mobile no…..If this issue is resolved, I think this app can become the best app for payments and transfers of money. Hope it gets resolved soon.”
“Autocorrect in the google keyboard misspelt my name which became my primary vpa address somehow. No option to correct or delete a vpa address. Please add this option.. asap.. I liked the app but not able to give 5 now. I will give after the update..”
To recall, BHIM is a simplified payment platform to facilitate UPI (Unified Payment Interface) and USSD (Unstructured Supplementary Service Data) payment methods. Being a Central Government initiative, most of the Indian commercial banks are already on board for this payment system including State Bank of India, ICICI Bank, Axis Bank, HDFC Bank, Bank of India, Canara Bank, Kotak Mahindra Bank, Oriental Bank of Commerce and Punjab National Bank, among others.