Running a clean version of Android hasn’t stopped Google’s Pixel phones from having issues and now we’ve got another. Just days after its launch, the new Pixel 3a line of smartphones is now home to its first issue where may users of the phone are now facing random shutdowns.
The problem appears to be affecting both the Pixel 3a and Pixel 3a XL where the phones get shut down at random moments, even when they’re not active. The issue doesn’t just arise when during the night when devices are generally inactive but is also present during the day when the device is sitting idly.
The random shutdown issue first came to light when several users posted their grievances about the bug on Reddit. When the Pixel phone is randomly shut down, like in this case, the screen will not turn on and a user will need to manually reboot the phone by hard resetting it which can be done by pressing the power button for close to 30 seconds. Users will then be able to make use of their Pixel devices till the phone gets shut down randomly the next time.
Users on Reddit checked to see whether the issue arises because of a third-party app and thus went into Safe Mode. But even then, the Pixel 3a’s were facing the shutdowns.
This isn’t the first time a Pixel phone has gone through a random shutdown issue. The Nexus 6P from a few years ago suffered the same problem which was then shut down later and users were given compensation on the purchase.
We’ve got no word from Google at the moment and neither is there a fix available for the issue.