HomeNewsSamsung Galaxy Note 8 units refuse to charge when battery reaches zero

Samsung Galaxy Note 8 units refuse to charge when battery reaches zero

Samsung is aware of this situation, though the brand has not yet made any official statement.

It seems that Apple is not the only brand who is facing criticism for battery problems. Multiple Samsung Galaxy Note 8 users are reporting a different but serious problem that their units refuse to turn on once the battery drops down to zero.

Users have reported the problem on Samsung US forums and Reddit complaining that their phone refuses to accept to charge or turn on when the battery reaches 0%. Users have tried different cables and charges to juice up the battery of the Galaxy Note 8 to make sure that this is not a problem with the charger, but it seems that the units are faulty. The complaints were first observed by Puinikaweb.

The report further mentions that the problem is not carrier specific and users are experiencing the same problem on Sprint, Verizon and T-Mobile. One user has also posted a video that clearly shows that the phone is not able to charge.

“Just bought a brand new Galaxy Note 8 from my Verizon retailer 2 months ago. Last night I let the battery die completely, and figured I’d just charge it later. (Not like this is the first time it has ever died completely.) So I plugged it in and it showed a circle with a lightning bolt, but the red charging LED did not light up. I figured since it was dead completely, it would just take a few minutes to power up. It never did. It won’t charge. I talked to Samsung customer support who told me to press different button combinations to reboot it/hard reset it– nothing worked because none of the buttons is responsive either. The whole phone is completely unresponsive to EVERYTHING. It has never been dropped, put near water, NOTHING– it is in perfect condition,” says one user.

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Samsung is aware of this situation, though the brand has not yet made any official statement. Interestingly, an administrator on Samsung US Forums says, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”

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