In a move to address customers’ complaints regarding defective handsets Micromax has started a new initiative wherein a customer who has purchased a new Micromax handset can get it replaced within seven days of purchase.
Vikas Jain, director of business at Micromax, said to The Mobile Indian, “We have started a new initiative wherein a customer who has purchased a new handset from any dealer, and it is not working properly, can get it exchanged for a brand new handset within seven days of purchase without being asked any questions.”
Some of Micromax’s customers with whom The Mobile Indian interacted were of the opinion that the company needs to strengthen its customer support mechanism.
When we shared this feedback with Jain, he said, “Yes, customer services are a bottle neck at some places and with the new initiatives that are in the pipeline we plan to take care of it.”
Jain said that Micromax is planning to improve its customer services with the introduction of appellate authority and nodal officers for taking care of consumer complaints. As of now the company has one toll free number (1860 500 8286) and another regular number (011-44770000) where consumers can get technical help and lodge complaints.
Micromax had some time back launched its latest Android device, the A70, which comes with a capacitive touchscreen and a dual camera.
The A70 comes with a 3.2 inch TFT HVGA capacitive touchscreen with 65K colour display, and resolution of 320 x 480 pixels. It runs on Android 2.2 (Froyo) and is powered by a 600 MHz processor. Besides, it is equipped with a 5 megapixel primary camera and a VGA quality secondary camera.
Micromax A70 is a 3G device that supports download speeds of up to 7.2 Mbps and upload speeds of up to 3.6 Mbps. The phone is also compatible with multiple audio and video formats, and its Office Suite Viewer ensures that your work never suffers, even if you are on the go. The phone also boasts a gravity sensor and a proximity sensor for better web browsing.