The new feature basically aims at reducing the burden of calling the customer service operator again and again to know your products repair status.
Xiaomi has announced the launch of the new Mi Service Order Status feature on mi.com. This feature will let you track your device repair status on the company's official website.
The new feature basically aims at reducing the burden of calling the customer service operator again and again to know your products repair status. With this feature, you can easily track the status of your device's repair status online and in real time.
Confirming this new development, Xiaomi VP and Xiaomi India MD Manu Kumar Jain said, via Twitter: "Mi Fans! Happy to introduce the all-new Mi Service Order Status feature on http://Mi.com". You can see the tweet of Manu Kumar Jain below:
Mi Fans! Happy to introduce the all-new Mi Service Order Status feature on https://t.co/lzFXOcGyGQ.— Manu Kumar Jain (@manukumarjain) December 26, 2017
With this feature, you can easily track the status of your device's repair status online and in real time!
Visit https://t.co/5EnJJDvAgG to know more! pic.twitter.com/Ui43XmWqsK
To track the status of your Xiaomi device online, you have to go the Xiaomi's website and click on to Service Order Status section. In this section, you have to first enter certain details like phone number/service number/IMEI number and verify with OTP. There are five stages in tracking feature namely under inspection, work in progress, ready for delivery, delivered, and cancelled.
How to track your device using service order status?
- Enter your contact/order/service/IMEI/Sn No.
- Click on ‘Confirm’ to get an OTP on your mobile number.
- Enter the OTP and click on ‘Submit’. You will get the status of your service order along with the details of your device.
Xiaomi has explained the service order status will be displayed in any of the following terms:
- Under inspection - Your device is being checked
- Work in progress - Your device is getting repaired
- Ready for delivery - Your device is repaired and is ready to be delivered
- Delivered - You have accepted the delivery of your device
- Cancelled - Your service order is cancelled
Meanwhile, in a related story, Xiaomi Redmi 5A 3GB which was initially made exclusively available on Flipkart, company's official website and Mi Homes is now available for purchase in the offline market too. The offline medium is, however, selling the Redmi 5A 3GB at Rs 7,499 which is Rs 500 more than the online price of the phone.