• 17:25 Feb 17, 2020

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TRAI imposes up to Rs 36 lakh fine on telcos for not meeting service quality norms

By: Rohan Pal, The Mobile Indian, New Delhi Last updated : September 10, 2018 12:23 pm

The regulator has imposed fine based on the new parameters and the above-mentioned telecom operators are currently in process of clearing the fines. The maximum penalty has been imposed on Reliance Jio followed by Idea Cellular, Bharti Airtel and Vodafone India.
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The Telecom Regulatory Authority of India (TRAI) has reportedly imposed penalties on telecom operators including Reliance Jio, Bharti Airtel, Vodafone India and Idea Cellular for missing the Quality of Service (QoS) norms during the March quarter.

 

The regulator has imposed fine based on the new parameters and the above-mentioned telecom operators are currently in process of clearing the fines, sources close to the development told PTI. The maximum penalty has been imposed on Reliance Jio followed by Idea Cellular, Bharti Airtel and Vodafone India.

 

Starting with Reliance Jio, TRAI has imposed a penalty of Rs 34 lakh on the operator for the March quarter for not meeting the QoS norms. The operator has been fined on not meeting service quality parameters like Point of Interconnect (POI) congestion, amount of voice calls answered by operators in defined timeframe and accessibility of call centres or customer care support.

 

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Moving on to Bharti Airtel, the regulator has been fined about Rs 11 lakh for the three months to March. The operator has been fined for not meeting norms like metering and billing (postpaid), accessibility of call centre and customer care, percentage of calls answered by operators in the set timeframe.

 

Idea Cellular has been fined to the tune of Rs 12.5 lakh for not meeting norms like call drops, requests for closure of services compiled within seven days, and percentage of calls answered by operators. Lastly, Vodafone India has been fined about Rs 4 lakh in the March quarter on issues like billing (postpaid) and metering, request for termination or closure of service and more.  

 

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