Samsung recently rolled out Android 8.0 Oreo update for its old flagship device, the Galaxy S7 and Galaxy S7 Edge in the UK and Ireland. However, the company has now announced that it is suspending the update due to random reboots issue faced by multiple users.
The brand has issued an official statement and has advised Galaxy S7 users to go near nearest Support Centre to restore the phone back to stable version. “Following a limited number of cases where Galaxy S7 devices have rebooted unexpectedly with the Android 8.0 Oreo, we have temporarily stopped the rollout of the update. We are investigating the issue internally to ensure that the impact to the affected devices is minimized and the rollout of the update can resume as quickly as possible,” the company said in a statement.
If a user is not able to go to Support Centre, he/she can perform a factory data reset in recovery mode. However, it is advisable to backup all your data before performing a factory reset. Here’s a step-by-step guide for performing factory data reset:
- Turn off device pressing Power +Volume Down keys. Restart as normal
- Turn on your phone while pressing Power + Menu + Volume Up
- Continue to hold these buttons down as the blue screen with the Android Logo appears and checks for updates.
- The Android logo and ‘no command’ will appear, release the buttons and wait for the ‘Android Recovery’ screen to appear. This may take a minute.
- Use the volume keys to navigate to ‘Wipe Data/Factory Data reset
- Use Power Key to select this option which will be highlighted