HomeNewsBanks could soon send messages via WhatsApp

Banks could soon send messages via WhatsApp

Top banks will so use WhatsApp for point-of-sale transactions and ATM cash withdrawal. The process can be implemented with WhatsApp’s enterprise communication solutions. Further, this would also help the banks to allow text-based interactions with its customers to handle different queries.

Soon you will receive WhatsApp messages from top banks such as ATM cash withdrawal and more. As per a new report, at least five major banks are either testing or are in the pilot stage of sending out bank-related messages through WhatsApp.

According to a report by The Hindustan Times, banks will so use WhatsApp for point-of-sale transactions as well. The process can be implemented with WhatsApp’s enterprise communication solutions. Further, this would also help the banks to allow text-based interactions with its customers to handle different queries. The report highlights State Bank of India is examining all aspects related to communication on WhatsApp and soon a take decision will be taken whether to integrate it or not.

Two private sector banks, ICICI Bank and Axis Bank Ltd, are also exploring the option as well. Kotak Mahindra Bank Ltd has announced that it launching a pilot project on WhatsApp to interact with its customers. One can interact with the bank on its verified WhatsApp number about updating PAN number, mobile number and other forms of communication.

Previously, Facebook revealed that its WhatsApp sends and receives close to 65 billion messages and in addition to that Facebook has revealed that users on WhatsApp make close to 2 billion minutes of voice and video call on the popular messaging app. Though the social networking giant didn’t provide us with any details about WhatsApp’s extended user base, we believe it will surely be more than the 1 billion users it had last year.

Facebook also revealed that its WhatsApp Status feature which was a direct copy of Snapchat’s Stories section is now being used by 450 million people on a daily basis. In comparison, Snapchat has just 191 million app users, one-third of what WhatsApp’s Status boasts of.

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