Samsung has finally acknowledged the problem of some Galaxy Note 8 units refusing to charge or turn on when the battery reaches zero percent. The company has said that the problem is limited to a small number of units.
“Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charging management, and unfortunately we can only comment on the matter further,” the company said in a statement. However, the company does not offer any details on what is causing this problem.
Coming back to the issue, users have tried different cables and charges to juice up the battery of the Galaxy Note 8 to make sure that this is not a problem with the charger, but it seems that the units are faulty. The complaints were first observed by Puinikaweb.
The report further mentions that the problem is not carrier specific and users are experiencing the same problem on Sprint, Verizon and T-Mobile. One user has also posted a video that clearly shows that the phone is not able to charge.
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Interestingly, the problem seemed to occur only in the US, which means the Galaxy Note 8 units are powered by Qualcomm Snapdragon 835 processor are facing this problem. Further, some Galaxy S8+ users have reported similar problems as well. An administrator on Samsung US Forums says, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”