OnePlus 7 Pro users are now facing random shutdowns issue on their handsets. The users are reporting the issue on the company’s official forums.
As per multiple users that the smartphone randomly shuts down or turned off and cannot be turned on by pressing the power button. “After I woke up this morning I found that my phone is not working properly after try to put in charge and push the power button on it’s not responding then I need to push it into a recovery mode and restart,” said one user.
“I too faced the same issue – while charging the phone just died and won’t turn back on. After struggling for an hour was thinking to take it to a service centre, suddenly it started back (apparently by holding volume-up+power buttons together). I never faced such issue with any phone in the past, it was a very scary experience. This is a serious reliability issue. Hope OnePlus people fix it soon,” another user posted on OnePlus forums.
The company is yet to respond on this issue, however, the only workaround to deal with this issue is pressing volume up and power keys simultaneously. This will reboot to fast boot mode, which helps the phone to restart. Interestingly, a kernel developer by the name pappschlump has discovered that the issue is causing due to the kernel code. The phone’s kernel code crashes due to a null pointer reference, which makes the phone ‘dead’ until it is restarted.
This is not the first time, OnePlus 7 Pro faced an issue. Previously, several users of the OnePlus 7 Pro were left weirded out when the company’s push service alerted users with two new notifications. Many owners of the OnePlus 7 Pro expressed concerns on Twitter by reporting that they were on the receiving end of two spam notifications. While one of them appeared to be in Chinese, the other was just a gibberish set of English alphabets.
To recall, the OnePlus 7 Pro features a 6.67-inch QHD+ Fluid AMOLED display with 1440×3120 pixels resolution, 516ppi pixel density, 93 per cent screen-to-body ratio, 800nits brightness and 90Hz maximum refresh rate. It is powered by the latest Qualcomm Snapdragon 855 processor along with Adreno 640 GPU.