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Growth will come from mobile broadband: 3G India

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The inaugural session of the India 2009 conference organised by Bharat Exhibitions in Mumbai on Friday was on ‘The Road Ahead for Telecom Landscape in India – 3G in India and Indian Service Provider’s Perspective’.
The panellists for this session comprised Aloke Kaul, chief general manager, Maharashtra, BSNL; J Gopal, executive director, Mumbai, MTNL; Anil Tandan, chief technology officer, Idea Cellular, Abhay Savargaonkar, senior vice-president, network quality and 3G, Bharti Airtel; Mallikarjuna Rao, chief, network and engineering operations, Aircel; and P Balaji, vice-president, marketing and strategy, Ericsson India.
Balaji referred to a survey on the expected use of 3G in tier one and two cities in India. Its results showed that two out of five internet users are interested in mobile broadband. The major uses of 3G are expected to be for mobile broadband, content download, gaming, mobile TV and location-based services (LBS).
Savargaonkar shared some figures, saying that whereas internet subscribers in India are 14 million and subscribers are 6.62 million, wireless data subscribers number 126 million. He cautioned that the gross revenue of the Indian telecom sector has fallen by three per cent over the last quarter. “The growth rate is tapering a little. And our ARPUs (average revenue per user) are falling. This a big challenge,” he said. The only way to give an impetus to the industry, he added, is to increase ARPU of mobile internet subscribers.

Savargaonkar added that 3G is “not a hunky-dory story”. “MTNL and BSNL have been struggling to build up customers,” he remarked.
Rao said that with increasing competition, operators will be forced to innovate. He agreed that mobile internet will be the killer application for 3G.
Tandan raised the question whether India can skip 3G and if it is worth investing in. “Technically, 2G can provide the all the 3G services except video calling,” he said, adding that an ecosystem of applications will have to be built for 3G.
Kaul announced that 3G will be launched by BSNL in Pune and Goa by December and in 50 cities of Maharashtra in the next six months. He added that it will take some time to become popular and will gradually catch on.
The first session on ‘Business Drivers for Growth of 3G in India’ was chaired by Savargaonkar of Bharti Airtel. The panellists comprised Sethumadhavan Srinivasan, deputy director, network strategy and marketing, Asia Pacific, Huawei; Randeep Raina, head of 3G business, India region, Nokia Siemens Networks; Aveek Roy, regional director, Audiocodes; Raghunath Vijayaraghavan, director, marketing, Bay Talkitec; and Sefi Alvo, product sales head, Asia Pacific, Comverse.
Srinivasan pointed out in his presentation that Asian operators are expected to double their income from 2006 and 2011. The factors which will make this possible are low cost voice, mobile broadband and 3G value added services (VAS).
Raina said that mobile penetration is expected to be 92 per cent in urban areas and 43 per cent in rural areas by 2013. 3G subscribers are expected to reach 150 million by 2014. He said that there is a great market opportunity in data cards, which are expected to be used by 27 per cent of 3G users by 2014.
Roy said that 3G was first launched in 2003 outside India and that we are seven years ahead of the cycle. He focused on (high definition) Voice and said that corporate customers would be willing to pay a premium for higher quality of voice as congestion lowers the quality of voice services.
Vijayaraghavan spoke about the services that would do well in 3G in urban and rural areas. In urban areas, web to mobile and mobile to web services will do well, he said. Apart from this, day to day information such as flight status, traffic updates and stock updates provided through video are expected to be popular.
He added that in semi-urban and rural areas, video education and video doctors could do well. Corporate customers would prefer video caller ID, video marketing video yellow pages.
Alvo said that a new segment of customers will come up which will log on to the internet directly through mobile. Citing a report, he said that mobile internet revenues will growth at a CAGR of 32 per cent from 2008 to 2013, and that five per cent of the subscribers will account for 90 per cent of the traffic.

Video telephony, live TV will thrive: 3G India 2009

The second session on ‘3G in Indian Telecom Industry: Content Services and Applications’ at the India 2009 conference was chaired by Sumnesh Joshi, BSNL and the panellists comprised Pami Vadher, head of consumer lab and user experience, Ericsson India; Wing Fei Chia, security response senior manager, F Secure; Manish Malik, product head, mobile internet and 3G services, Spice Digital; Srinivas Gopal, general manager, marketing, VAS, Idea Cellular; Rajeev Saraf, chief executive officer, Lepton Software; and Mandeep Singh, chief executive officer, Livevana.
Vadher started on a positive note by sharing a survey done by Ericsson which shows that half of the urban active VAS users in India are aware of 3G and what it can do. However, 97 per cent of 3G handset owners are not aware that their handsets are 3G-enabled.
Elaborating on the services that would work on 3G, Vadher talked about music, live TV, games and video telephony. She added that customers in tier one and two cities actually had more interest in video services than in metros.
Chia spoke about the threats to mobile phones from hacking and viruses and noted that mobile malware is still in its infancy stage, which will grow as more people migrate to the mobile internet.
Malik noted that besides the popular 3G services, corporate customers would be interested in business productivity tools such as HR and CRM, utility services and customer connectivity.
Gopal said, “The internet never really happened in India”, and talked about how mobile internet will change things. Saraf and Singh talked about various location based services (LBS) and how 3G would make them popular.

The final session was on ‘Understanding the future 3G ecosystem and network operators and infrastructure providers perspective on it.” It was chaired by Sandeep Keshkar, ITS, DGM (NSS), MTNL and the panellists were Nikhil Shah, head, strategic market development, wireless segment, Juniper Networks; Sunil Kumar, general manager, solutions and marketing, Alcatel-Lucent India; and Tim Wells, vice-president, global business development, Dielectric Corporation.
Shah said, “Very few operators are looking at backhaul as a serious problem.” He talked about how 3G services such as those on iPhone stress the backend system. He pointed out to support 3G service, operators need to upgrade their infrastructure.
Kumar talked about the four strategies that may be adopted by 3G players for launch – brand leaders who use 3G as a marketing tool, operators who focus on multimedia content, operators who promote the use of mobile internet and no frills operators who take advantage of the economies in using 3G spectrum and offer cheaper voice services.

Reliance Mobile offers call manager service on GSM

Reliance Mobile has launched call manager service on its GSM network on supporting handsets. This service provides Reliance mobile subscribers a wide range of call completion services. The call manager service allows customers to respond to incoming calls with pre-recorded voice messages. The call manager also features based chatting and voice mail on mobile.
It allows one to respond to phone calls by using an intuitive user interface without talking or typing. The voice message feature enables callers to leave a message once a call is left unanswered. The recorded messages are saved in the phone’s Inbox folder and can be played, forwarded, replied or removed. The voice message feature can be activated either manually or by selecting it from the ringing menu. Reliance allows users to customise their greeting message and the duration after which voicemail automatically answers a call.
In cases where the receiver might not notice the call or may not be able to answer at the moment, the application provides options like call another number. This will enable the caller to dial other available numbers of the same contact. It also enables the caller to start chatting.
Reliance Mobile is offering the call manager service through a subscription module and the user will not be charged for downloading the application. After the installation, customers can avail a free seven day offer and the subscription for the service will be activated post this free-trial period. Subscription fee for this service is Rs 15 per month.

Bharti Airtel launches comic strips on mobile

Bharti Airtel has announced the launch of a live mobile comic portal on its mobile entertainment portal, Airtel Live.
Airtel’s comics portal provides subscribers with access to more than 300 Indian and international comic characters via WAP. The comic strips will include Doga, Nagraj, Akbar-Birbal, Tenali Raman, Jataka tales, Love Is…, BC, Animal Crackers, Popeye and Dick Tracey as well as comics provided by Amar Chitra Katha.
Compatible with all GPRS-enabled handsets, customers would be charged Rs 10 per week for 10 comic strips (inclusive of data charges).
Saleem Mobhani, head m-entertainment, Bharti Airtel, says in a company statement, “More than a third of Airtel customers in India have enabled handsets and with the mobile becoming the one-stop device for all entertainment needs, comics would be a much sought after addition to our existing services on Airtel Live.”

Bharti Airtel inks deal with Twitter

Bharti Airtel has entered into an agreement with Twitter, allowing over 110 million Airtel customers to send and receive tweets via SMS.
With this deal, Airtel customers can receive text messages from people they opt to follow via and send text messages to a short code (53000) to tweet or message someone directly on Twitter. They will also be able to access links included in SMS tweets. Till date, Twitter services work either on the web or on a WAP site. New Twitter users can also sign up using SMS.
Atul Bindal, president, mobile services, Bharti Airtel, said in a company statement, “We are delighted to introduce the globally popular Twitter service to Airtel users. We have always believed in bringing the best and most innovative services from across the world first for our users. With social media becoming immensely popular in India and across the world, we now empower the Airtel customer community of over 110 million to follow or provide tweets while on the move and at their convenience.” The new service is compatible with all handsets and offers fast mobile access to Twitter. The service is live from October 15 for all Airtel mobile users across India.
“Twitter has mobile DNA given its initial design focusing on the ubiquity of SMS. Working with world class network operators, such as, Bharti Airtel is essential for Twitter to build a valuable platform that facilitates the open exchange of information.” said Biz Stone, co-founder, Twitter, in the statement.

Twitter mentioned in its blog (blog.twitter.com), “We worked quickly to establish full SMS service in India with the largest operator because organic growth in the region has been unusually strong and there is huge potential for positive impact.”

MTS comes to Delhi, plans to invest $50 million initially

MTS, the CDMA brand of Sistema Shyam Teleservices Ltd (SSTL), announced the launch of its services in the Delhi NCR circle. The company plans to invest $50 million (Rs 230 crore) initially and about $70-80 million (upto Rs 370 crore) within the next five years in order to expand its operations here.
For Delhi subscribers, the company has rolled out a tariff plan called ‘Power of One’ which will be come with per second billing system. MTS is looking at switching to per second billing in other circles too. It has also announced the nationwide availability of its high speed data services called MBlaze.
Vsevolod Rozanov, president and chief executive officer, SSTL, said at the launch, “We have lot of hopes from Delhi. The city is bustling with young population and professionals.”
On being asked why MTS did not look at Delhi initially, Rozanov joked, “Delhi users are very demanding and picky and therefore we thought it is a good idea to launch our services in Delhi later when we have the system in place.”
The operator, which is present in Bihar, Jharkhand, Karnataka, Kerala, Kolkata, Rajasthan, Tamil Nadu and now Delhi, plans to expand its operations in India by launching its services in Bangalore, Mumbai, Maharashtra and Haryana circles by year end.
MTS is also looking at building telecom infrastructure in the country. Rozanov said the company is currently sharing infrastructure with other service providers, which is hindering its prospects of moving to smaller cities and towns. Therefore, it needs to set up its own infrastructural facilities in order to spread its wings further.
The company became a member of CDMA Development Group in September. Commenting on the same, Rozanov said, “The association has helped us a lot in understanding the modern technology. We will also have access to international very soon.”
Rozanov asserted MTS is a “‘runner up'” in all its existing circles and it does not feel the pressure of competition. He added that the company does not plan to enter the GSM domain and thus it is less susceptible to competition from major players like Airtel.
To promote its launch, MTS will provide free access to all vehicles on the Delhi-Noida Flyway and Delhi-Gurgaon Expressway on October 9 between certain time slots. This marketing exercise is being done to show MTS’ promise of unhindered network access.

MindTree forays into mobile handsets

MindTree, a global IT solutions company, has announced its entry into ready-to-brand mobile handset products business. The new business, N!Mo (Next in Mobility), will offer white-labeled mobile handsets to telecom service providers and original equipment manufacturers.
MindTree’s N!Mo will address the complete product lifecycle — from concept through delivery and the recent acquisition of Kyocera Wireless India will give it a strong foundation. The business will be headed by Samartha Raghava Nagabhushanam as president and chief executive officer, and will be a part of MindTree’s product engineering services group.
“N!Mo further adds to our strong leadership position of delivering intellectual properties and design services, by offering ready-to-brand products in wireless technologies to our customers. This will enable higher value creation through non-linear business models,” says Janakiraman S, president and group chief executive officer, product engineering services, MindTree, in a company statement.
Ashok Soota, executive chairman, MindTree, adds, “N!Mo will become MindTree’s seventh engine of growth and will play an important role in achieving our stated vision of $1 billion in revenues by 2014,” said.
MindTree Ltd specialises in IT services, independent testing, infrastructure management and technical support, knowledge services and product engineering.

Movie rental service BigFlix now on mobile

BigFlix.com, the online DVD rental service of Big Entertainment, has launched a mobile application and a mobile site. The site was already offering voice and SMS-based interactive services.
To download the BIGFlix application to their mobiles, customers have to ‘BIGFLIX’ to 55454. BIGFlix then will send a SMS reply containing an active link, https://mobile.bigflix.com. The user has to click on this link to commence the downloading of the application which completes within just a few seconds, followed by few step-by-step on-screen installation instructions. After the installation, the application is ready to be used.
To begin using the BIGFlix WAP site, mobile users have to launch their mobile’s web-browser and visit the link https://m.bigflix.com. A micro version of the BIGFlix Movie Rental website with entire DVD catalog and all the features will become available to the user.
Speaking on the occasion of the launch, Kamal Gianchandani, chief operating officer, BIGFlix.com, said, “These applications will help us enhance our customer relations and drive greater engagement with our existing users. Today, mobile phone is a must have communication tool and is accessible to almost every common man across the country, hence launching this service will help us reach and meet with our aim to connect with a vast number of people across the country anytime anywhere.”
Commenting on the release of these service enhancements, Sanjeev Singhal, chief technology officer, BIGFlix.com, added, “BIGFlix.com users appreciate technological innovation and will welcome the enhanced convenience that comes from having fast and easy access to the BIGFlix movie rental catalog and rich quality of service features available for queuing, pickup and more, while being on-the-move. We have designed these services keeping in the mind the needs of the burgeoning class of users preferring mobile access to our services.
The BIGFlix application runs on popular handsets made by leading manufacturers such as Nokia, Blackberry, Sony Ericsson, Samsung, HTC, Motorola, LG, iPhone and many more.

Reliance Communications to offer Windows Mobile services

Reliance Communications and Microsoft have entered into a strategic partnership to offer Windows Mobile solution on Reliance’s wireless network. According to the agreement, Microsoft will offer its productivity solutions to Reliance customers including push email support, chat, photo-sharing, content back-up and other applications. The company will offer Microsoft’s Windows Mobile solution as part of its post-paid and pre-paid offerings on its networks.
As part of the roll-out, Reliance Communications is introducing a data plan offering a data download of 200MB for Rs 95 per month exclusively to Reliance Mobile customers using Windows Mobile phones.
Vrajesh Shelat, head wireless data business, says in a statement, “By offering the Windows Mobile solution, we will be able to address a wider customer base in this segment. This special data plan for Windows Mobile for post-paid and pre-paid users on Reliance Mobile GSM and CDMA networks will ensure that price is no longer a barrier for premium data services.”
“This is a one of its kind partnership between Reliance Communications and Microsoft that underscores the importance of the mobile software in delivering an unmatched user experience,” adds Amajit Gupta, director, communications and media segment, Microsoft India.
Reliance Communications will leverage its telecom infrastructure backbone to offer Windows Mobile service on its network.
New features in Windows Mobile include support for rich HTML e-mail, increased functionality within Microsoft Office Outlook Mobile and Office Mobile programs, and improved security and device management for IT managers. It also delivers advanced mobile communications, increased mobile productivity and optimised mobile business performance, with a consistent and familiar Microsoft software experience.

Spark Mobiles announces launch in India

Spark Mobiles, a part of United Arab Emirates-based Spark Group of Companies, has announced its foray into the Indian market. The company has signed on actor, R Madhavan as the brand ambassador for its range of mobile handsets.
Elaine Ester Roach, chairperson, Spark Group of Companies, tells afaqs!, “We will zero in on the creative and media agencies to handle our communications in a month’s time. The pitch is currently on.”
Currently, the promotional activities are being handled by the company’s in-house creative department in Dubai.
Spark Mobiles has earmarked ad spends of over Rs 100 crore for its Indian business, says Roach. The campaign will kick off in December. The handsets will be launched before the end of 2009, Roach says.
The company stresses on the ‘toughness’ of the handsets and will build its positioning around phones that are “virtually indestructible under demanding conditions”, specifies Roach. The phones are waterproof, shockproof and have been tested by four-wheel drive over. Additionally, they will also offer high-end multimedia, Web access and advanced music features.
In a press statement, Roach says, “We have a strong base and a respectable market share in the UAE and are now eyeing India as an important potential for our growth strategy. We have a demonstrable past of challenging established brands and are confident our handsets would be a hit amongst Indian audiences.”
“The single most important factor that convinced me to endorse this product was the amount of research and development that has gone into the making of the phones,” says Madhavan.
The company plans to launch five phones by the year-end and add 15 more handsets in another year’s time. While the pricing of the phones is being decided on, the basic handset is priced at Rs 2,200.
The handsets will initially be manufactured in the UAE. The company will set up assembly units in India soon.