In order to make your commute safe, Uber has introduced a new feature known has Real-Time ID Check to ensure that the person behind the wheel is genuine and not a fraud.
Through this feature, drivers would be asked periodically to take a selfie in the Uber app before they accept any rides. This security feature uses Microsoft’s Cognitive services, which instantly compare this photo to the one corresponding to the account on file. Further, if the photo does not match with the photo registered in the account, then the driver’s account will be temporarily blocked. The company has launched this feature in five cities in India which include New Delhi, Mumbai, Hyderabad and Kolkata. The company further states that the feature will be rolled out in more cities as well.
“Real-Time ID Check prompts drivers to share a selfie before going online to help ensure the driver using the app matches the account we have on file. This prevents fraud and protects drivers’ accounts from being compromised. It also protects riders by building another layer of accountability into the app to ensure the right person is behind the wheel. We believe this new initiative will go a long way in keeping our riders and drivers in the city safe and our rides reliable like never before,” said Joe Sullivan, Chief Security Officer, Uber.
The feature was earlier announced as a pilot project in the US in September last year. The company says that the pilot programme was successful in verifying more than 99% of drivers and the average verification time is just a few seconds and the technology.
Uber is paying close attention to making rides safer in India and has announced a couple of new features recently which include the display of driver first name, photo, license plate number and rating when a driver accepts a request. The company had also added an SOS function through which riders will be able to directly connect with the police control room and an internal response team at Uber as well, in the case of an emergency.